Privacy Policy

Introduction:

Primed Pharmacy®, operated by Certus Healthcare Ltd (“we”, “us”, “our”), is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services, in compliance with the UK General Data Protection Regulation (UK GDPR) and other applicable laws.

1. Company Information and Registration Details:

Primed Pharmacy® is a company registered in England and Wales under registration number 07918454, with a registered address at Certus Healthcare Ltd, 40-42 Main Road, Denholme, UK. Our registration number with the Office of the Data Protection Commissioner is ZA793775.

2. Scope and Purpose of the Privacy Notice:

This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. By visiting www.primedpharmacy.com or using our products and services, you are accepting and consenting to the practices described in this policy.

3. Data Controller Information:

Certus Healthcare Ltd, trading as Primed Pharmacy®, is the data controller responsible for your personal data. We have appointed a Data Protection Officer (DPO) who is responsible for overseeing questions in relation to this privacy notice. If you have any questions, please contact our DPO using the details provided below.

4. Contact Details:

Full name of legal entity: Certus Healthcare Ltd
Title of data protection officer: Data Protection Officer
Email address: privacy@primedpharmacy.co.uk
Postal address: Certus Healthcare Ltd, 40-42 Main Road, Denholme, UK
Telephone: 01274024714

5. Right to Complain:

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would appreciate the opportunity to address your concerns before you approach the ICO, so please contact us first.

6. Changes to the Privacy Notice:

This version is dated [Insert Date]. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us. We reserve the right to make changes to this policy without notice. Every time you wish to use Our Website, please check the statement to ensure you understand the terms that apply at that time.

7. Third-Party Links:

Our website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.

8. Information We Collect:

We may collect and process the following data and information:

Identity Data: Includes name, date of birth, and job title.
Contact Data: Includes address, email address, and phone number.
Medical Data: Includes medical registration numbers, professional details, and patient information such as names and addresses.
Financial Data: Includes payment card information.
Technical Data: Includes IP address, browser type and version, time zone setting, and operating system.
Usage Data: Includes information about how you use our website, such as pages visited and interaction information.

9. Special Categories of Data:

We may collect sensitive personal data, including details related to health. Such data is processed in accordance with the Regulations to fulfill your requests or inquiries.

10. Use of Your Information:

We use the information you provide to:

Create accounts and manage prescriber nominations
Process and analyze orders, including dispensing and dispatching products
Maintain internal business records and training
Provide tailored marketing information and offers
Ensure compliance with legal obligations

11. Handling of Sensitive Personal Data:

We are committed to ensuring that your data and information is secure. All data and information you provide to us are stored on secure servers, and any payment transactions are encrypted using SSL technology. Sensitive Personal Data will be stored securely and not passed on to third parties without your consent, except as required by law.

12. Disclosure of Information:

We may disclose your personal data to:

Our employees, agents, representatives, and Data Processors officially contracted to process the data on our behalf
Business partners, suppliers, and subcontractors for the performance of any contract we enter into with you
Third parties for marketing purposes, under contract and within UK law
Other parties as required by law, or in the event of a sale or acquisition of business assets

13. Cookies and Tracking Technologies:

By visiting this website, you consent to its use of cookies to distinguish you from other users. For more details, please refer to our Cookie Policy.

14. Data Retention:

We retain your personal data only as long as necessary to fulfill the purposes for which it was collected and to comply with legal obligations.

15. Your Rights:

You have the right to access, correct, or delete your personal data, as well as to object to or restrict the processing of your data. You can exercise these rights by contacting us at the provided address.

16. Contact Information:

For any questions or concerns regarding this Privacy Policy or our data practices, please contact us at privacy@primedpharmacy.co.uk or at the postal address provided above.