Terms and Conditions
Welcome to Primed Pharmacy®, operated by Certus Healthcare Ltd (“we”, “us”, “our”). By accessing and using our website, www.primedpharmacy.com, and our services, you agree to comply with and be bound by these Terms and Conditions (“T&Cs”). If you do not agree to Certus Healthcare Ltd T/A Primed Pharmacy’s Terms of Service (ToS), including our Privacy Policy, please do not use this site or any service offered by Certus Healthcare Ltd. By using this site, you accept our Terms of Service.
1. Company Information
Certus Healthcare Ltd, trading as Primed Pharmacy®, is registered in England and Wales under company number 07918454. Registered address: 40-42 Main Road, Denholme, BD13 4BL, UK.
2. Application of Conditions
2.1. These conditions govern and are incorporated into every contract for the sale of goods and/or services made by or on behalf of the Seller (Certus Healthcare Ltd).
2.2. These conditions apply to the exclusion of any other terms, unless explicitly agreed upon in writing by an authorised representative of the Seller.
2.3. Acceptance by the Buyer of delivery of goods shall be deemed as unqualified acceptance of these conditions.
3. Use of Services
3.1. You must be a registered healthcare professional to access certain services provided by Primed Pharmacy®. By using our services, you agree to provide accurate and complete information and to comply with all applicable laws and regulations.
3.2. Users are responsible for maintaining the confidentiality of their account details. Sharing of login credentials is strictly prohibited.
4. Intellectual Property
4.1. All content on our website, including text, graphics, logos, images, and software, is the property of Certus Healthcare Ltd or its content suppliers and is protected by intellectual property laws.
4.2. Unauthorised use of any content may result in legal action.
5. Prescriber Responsibilities
Prescribers using Primed Pharmacy’s services must confirm and adhere to the following:
5.1. Patient Identification and Consent
- Confirm that the named patient on the prescription has consented to the delivery of items.
- Verify patient identity before issuing prescriptions and confirm patient consent for sharing personal data in accordance with GDPR.
5.2. Consent for Delegation
- If a practitioner administers the prescription under the prescriber’s direction, the prescriber must ensure the practitioner is appropriately trained, insured, and professionally competent.
5.3. Patient Monitoring and Follow-Up
- Prescribers are responsible for ongoing patient monitoring to ensure treatments remain safe and effective.
- Schedule regular follow-ups, monitor patient progress, and adjust treatments as needed. All monitoring activities must be documented.
5.4. Professional Indemnity Insurance
- Prescribers must maintain valid professional indemnity insurance covering their prescribing activities. Proof of insurance may be requested at any time.
5.5. Legal Right to Work and Compliance
- Confirm that they have the legal right to work in the UK and are fully authorized to practice in their respective healthcare roles.
- Disclose any information related to fitness to practice, including ongoing investigations, sanctions, or restrictions.
5.6. Responsibility for Off-Label Use
- Prescribers take full responsibility for prescribing products outside licensed indications and acknowledge clinical, professional, and legal responsibility.
5.7. Compliance with Regulatory Bodies
- Prescribers must comply with the guidelines of regulatory bodies (e.g., GPhC, MHRA, HMRC).
- Prescribers and clinics are responsible for ensuring compliance with HMRC and VAT laws, including proper classification of prescriptions and orders.
5.8. Secure Use of Technology
- Use Primed Pharmacy’s platform securely, ensuring data is handled in compliance with GDPR. Report any data breaches immediately.
5.9. Record Keeping
- Maintain accurate and comprehensive records of consultations, prescriptions, and follow-ups.
6. Order Processing, Payment, and VAT
6.1. Order Processing
All orders are subject to acceptance and availability. Payment for goods and services must be made according to the payment terms set out on the website.
6.2. Prices and Payment Terms
- Prices are as agreed or according to the Seller’s current price list and exclude VAT.
- Payment is due within 30 days of the invoice date. Late payments incur 4% interest above Lloyds TSB Bank base rate, plus a £150 late fee per overdue invoice.
6.3. VAT Compliance
- VAT is not charged on prescriptions intended for healthcare treatment. For non-patient use, VAT is applicable at the standard rate.
- It is the responsibility of the prescribing healthcare professional and clinic organization to ensure they comply with HMRC and VAT laws.
6.4. Patient Monitoring
Prescribers must ensure ongoing patient monitoring and follow-up as part of their duty of care.
7. Delivery and Risk
7.1. Delivery Terms
Delivery of goods is facilitated by the Seller or approved third-party providers. Estimated delivery dates are for guidance only.
Cold chain goods are validated for 21 hours. The Buyer is responsible for immediate storage upon receipt.
7.2. Split Deliveries
Deliveries may occur in installments; the Seller reserves the right to do so.
8. Returns, Refunds, and Cancellations
8.1. Returns Policy
- Cold chain items are non-returnable unless faulty due to Seller error.
- Returns must be authorised in writing and accompanied by a returns form.
8.2. Order Cancellations
- Orders for cold chain goods cannot be cancelled once dispatched.
8.3. Refunds
- Refunds are processed for defective goods only if reported within 3 days of receipt.
9. Risk and Title
9.1. Risk passes to the Buyer upon delivery. Title remains with the Seller until full payment is received.
9.2. The Seller reserves the right to reclaim goods if payment is not made as agreed.
10. Liability
10.1. The Seller warrants that goods shall be of satisfactory quality upon delivery.
10.2. The Seller’s liability is limited to the replacement of defective goods or refunding the purchase price.
10.3. The Seller shall not be liable for indirect or consequential losses.
11. Governing Law and Jurisdiction
These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of English courts.
12. Force Majeure
Neither party shall be liable for delays due to events beyond their control, such as natural disasters, strikes, or governmental actions.
13. Notices
All notices must be in writing and sent via email or registered post.
14. Severability
If any provision is deemed invalid, the remaining provisions shall remain in full force and effect.
15. Waiver
Failure to enforce any provision does not constitute a waiver of that provision.
16. Contact Information
For inquiries or concerns:
- Email: info@primedpharmacy.co.uk
- Address: Certus Healthcare Ltd, 40-42 Main Road, Denholme, BD13 4BL, UK
Acknowledgement: By using Primed Pharmacy’s services, you confirm that you have read, understood, and agreed to these Terms and Conditions.
